Privacy Policy


  • User privacy and data protection are human rights
  • We have a duty of care to customers within our database
  • Data is only collected & processed when absolutely necessary
  • We'll never sell, rent, distribute or make public your personal information

    This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)
  • Australian Privacy Act 1988 (APA)
  • This site’s compliance with the above legislation, all of which are stringent in nature, means that this site almost certainly complies with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection officer (details of whom can be found in section 9) for clarification.


    This website collects and uses personal information for the following reasons:

    1. Creating a customer account

    If you decide to create an account with us, we only store the details requested from you (as part of the normal registration procedure), to (1) be able to process and ship your order, using your name, address and telephone number along with your email address,  and (2) to contact you about the progress of your order or any other matter relating to you conducting business with us. These details form your personal record, a copy of which you may request from us at any time.

    2. Contact form

    Should you choose to complete the form on our Contact Us page or using an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated within the email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our hosting provider's SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content we receive, is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

    3. Email newsletter

    If you choose to join our mailing list, the email address that we use to contact you, is that which you supplied us with when you subscribed. This address forms a part of your personal record which is securely located on our hosting provider's servers within our store's database.

    Your email address will remain within our database for as long as we use our mailing list service or until you specifically request its removal from the list. You can do this by logging in to your account online and unsubscribing using the option within your customer account page. Note that your email address is not removed from your personal record on our database, for as long as you hold an account with us.

    If you are under 16 years of age you MUST obtain parental consent before joining our mailing list. While your email address remains on our mailing list, you will receive periodic emails from us, containing marketing information.


    As detailed in section 3.0 above, if you register for an account on this website, your personal information will be stored within this website’s database. This is currently the only occasion (aside from mailing list subscriptions) where personal data is retained by us.


    This website is hosted by Shopify on a secure server at one of several data centers. These data centers are equipped with state-of-the-art infrastructure and security measures to ensure the reliability and security of the Shopify platform.


    We use a number of third parties to process personal data on our behalf (primarily for online payments). These third parties have been carefully chosen and comply with the legislation set out in section 2.0. They are based in the EU or in the USA and are EU-US & US-Swiss Privacy Shield compliant.


    We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


    The data controller of this website is: Martinico, a UK company based in East Grinstead, West Sussex.

    Whose office is located at:

    Fairlight Farm,
    Holtye Road,
    East Grinstead, West Sussex.
    RH19 3QF.


    Mrs Nicolette Dix


    This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

    10.1 Change Log

    21/01/21 - V2.0

    Revised edition of privacy policy and addition of EU-US & Swiss-US Privacy Shield Policy.

    25/01/20 - V1.0

    Initial edition of privacy policy to take into account GPDR legislation.